Tech Support (Frequently Asked Questions)

I cannot connect Airconet to my router


Please ensure the following:

  1. Your phone is connected to 2.4GHz router when adding a device (5GHz cannot be used to add device)
  2. Device should be in good WiFi signal area with stable network
  3. Ensure the router has enough free available devices (some home routers are limited to maximum 10 devices)
If you cannot add Aircoent follow these steps:
  1. Restart router (wait for it to connect to the internet)
  2. Ensure your phone is connected to the 2.4Ghz WiFi
  3. Restart device (plug out and in and wait for the blue light to blink)
  4. Press and hold the reset button on the back of the device for 5 seconds (after 10 seconds the blue light should blink fast)
  5. Try to add device again
Notes:
  • Ensure to type the right router's password (case sensitive)
  • In case of router with automatic 2.4GHz / 5GHz selection (with single SSID for both), connect your phone's WiFi from a distance of 5-8M away from the router (preferable in different room from the router) to ensure it is automatically connected to 2.4GHz
  • In case router has firewall, please open in router's settings access to ports: 80, 443 and 6343 (TCP and UDP)
  • Network with repeaters having the same SSID and Password cannot be used




Airconet cannot communicates with my air conditioner


Please follow these steps:

  1. Restart the device
  2. Within 10 seconds (while the blue light is steady ON)press the power button on the AC remote control few times until the blue power off. See video:
Note: ensure the Airconet and Air Conditioner have direct eye contact with maximum 6 meters away from each other




I see yellow sign in App


This means Airconet is not communicating with the server. Please do the following:

  1. Ensure router has internet
  2. Check the blue light on Airconet is Off. If it blinks over 1 minute, restart Airconet
  3. Ensure router has not over the allowable number of devices and restart router
  4. Pair the air conditioner again:
    1. Restart the device
    2. Within 10 seconds (while the blue light is steady ON) press the power button on the remote control. See video:




Why I get TH1 error?


TH1 means the room temperature is over the preset hazard temperature. To change the minimum / maxiumum temperature alerts settings:

  1. In App, go to 'Setup' page
  2. Select 'System Setup'
  3. Change the 'hazard room temperature' by sliding the numbers left/right




How to control the system from computer?


  1. Use Chrome browser on your computer
  2. Open https://activate-ac.com
  3. Enter your username (email) and password as you set in App
Note: you can change the language:
  1. Go to 'SETUP'
  2. Enter password (same as App)
  3. Go to 'System Setup'
  4. Select language




Can I connect few Airconets to the same App?


Yes, in App follow these steps:

  1. Go to Setup page (press the 3 lines on the top left corner)
  2. Select 'Device Setup;
  3. Press the '+' on the top right corner
  4. Enter router's password
  5. Press Scan and wait
  6. Select device type
  7. Give it a name
  8. Press Save (blue light on the device should light)
  9. Press any button on the AC remote control until the blue light is off





For Business Cooperation inquires, 

please email us:  support@airconet.net

Head office / factory

EKON Manufacturing and Trading (Shanghai) Incorporation

Zone 515, 33 Fute North Road

Wai Gao Qiao Free Trade Zone,

Pudong, Shanghai, China

Zip Code: 200131

Phone: +86-21-58661899

www.ekonhome.com.cn 

Alternatively fill in the following contact form:

Southeast Asia Office

Airconet (Thailand) CO., LTD

Soi Ari, Sukhumvit 26,  

Khet Khlong Toei,

Bangkok, Thailand

Zip code: 10110

Phone: +66-2-0842862

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  • Airconet - Smart AC Control